Pinnacle Studio Information

Independent Support


There are a number of situations where Studio 16 behaves abnormally which can be fixed by resetting all or part of the installation. This isn’t the same as re-installing the program, because in order to attempt to be helpful, the Library, thumbnails, settings and other data isn’t overwritten by a normal re-installation.

This page deals with Studio 16. The differences between S16 and 17.02 are now significantly different.


In the first release of S16, the information was stored in a hidden folder named Avid. However, the very first patch to S16 changed the active location for most of the information to Pinnacle due to Avid no longer owning the program.

This article assumes you are running version 16.1. of Studio.

It’s quite likely that these folders will be hidden to you, so in order to find them we first need to enable your Windows setup to see hidden folders. There are a number of ways of doing this. My method is to open a Windows Explorer window and select your main boot drive – C:  then drop down the Organize menu and select Folder and Search Options. Click on the View tab, and under Advanced settings select the radio button for Show hidden files, folders or drives.

We should now be able to view the locations that Studio uses to hold its settings. In the C: drive, select
Users and then the User name you are using to run Studio. Here, select AppData>Local>Pinnacle>Studio.

It’s important to note that Pinnacle Studio will rebuild any folders or files that you delete from the Studio folder, if not immediately, then when you restart the programme. This doesn’t give you carte blanche, though, because the rebuild will be to a clean start up state and any work you have done in setting up the Library, for example, will be lost.

Inside the
Studio folder you should find a subfolder 16.0 for S16. Other folders that may exist, named 1.0 or 2.0, are legacy locations that pertain to Avid Studio (1.0) and the first release of PS16.0 0 (2.0). Another folder you will definitely find is named Scratch, which holds temporary files.

You can totally ignore the 1.0 folder. Studio 16 doesn’t seem to attempt to use any settings from an old installation of Avid Studio (although I haven’t tested what happens when you
first install S16 with Avid Studio in place). If you are seeing odd results though, and no longer have Avid Studio installed, then I suggest you delete it. There is another appdata/local folder called Avid which also holds these folders, but PS16.1 make no reference to these at all other that to use the Avid location to store the render files by default. Again, unless you still have Avid Studio installed, the 1.0 and 2.0 folders here are safe to delete.

If you have a 2.0 folder in the Pinnacle/Studio folder, then either it holds default values, or contains the values used by 16.0.0 before you patched
to 16.0.1 or above. If you have a late version of the installation files, you may not have this folder at all.

When you re-launch Studio 16.1 after any of the resets I’m about to describe, the program will attempt to use the settings in the Pinnacle/Studio/2.0 folder. If these settings are benign, fine. However, again I’d suggest you delete the folder just in case.

Rebuilding Thumbnails

The folder of interest within the Scratch folder is AppData>Local>Pinnacle>Studio>Scratch>NGThumbnails. If your library has red thumbnails even though the assets are OK (often caused by importing video before the codec for that format has been activated), then deleting this folder will cause the thumbnails to be re-generated.

Rebuilding the effects database

Returning to the 16. folder, AppData>Local>Pinnacle>Studio>16.0>EffectsDB contains a file called EffectRepository.xmp. Deleting this will force a rebuild of the effect, titles, menus and other “fixed” assets of the version of the program you selected the folder for. If you think you are missing some effects, this is the file to delete.

The Library

AppData>Local>Pinnacle>Studio>16.0>NGDatabase holds all the Library data. A corrupt library can cause Studio to crash or even refuse to run, but if you delete the folder you will lose all your metadata. If you want to back up your library, this is the folder to copy. Save it somewhere safe, and replace the current version with the saved one to restore you library.

Reverting Studio to the default settings

AppData>Local>Pinnacle>Studio>16.0>Settings holds Settings.XML, and this includes the setting that causes Studio to try to load the last project. If that project is corrupt, then it can be causing Studio to crash. There may be other things that deleting the settings file will fix. It will reset the watchfolders and give you a chance to change the settings when you next restart Studio, so if a corrupt or non-compatible file is causing problems this will allow you to eliminate it being automatically included by switching off watchfolders.

A complete reset

You will have noticed there are some folders I haven’t mention because I only suspect, rather than can prove, what they do. However, if you want to do a complete reset which will affect things such as Audio waveforms, Stabilisation data and so on of both versions of the program, delete the whole of the AppData>Local>Pinnacle>Studio folder.
Render Files
AppData>Local>Avid>Studio>Scratch>Render will contain the Preview Optimisation files (assuming you haven’t altered the default program settings). These files are sometimes called render or auxiliary files. There may be other files here as well, built up during disc export and other processes, so if you want to be sure that you have deleted all the render files, delete the entire folder structure.